Refund Policy

Return & Refund Policy

At Cloudskin, we stand behind our products with a simple promise: love your skin, or your money back. Every order is covered by our 30-day money-back guarantee, and yes — that includes products you have opened and tried. You cannot know if skincare works for you without using it, so we would never ask you to return something “unused” to qualify.

Our 30-Day Money-Back Guarantee

• You have 30 days from delivery to request a refund on any product, opened or unopened.
• No restocking fees. No fine print.
• Refunds are issued to your original payment method within 5–10 business days of your return being received.

How to Start a Return

Email support@cloudskincare.store within 30 days of delivery with your order number and the reason for your return. We reply within 24 hours with simple return instructions, including the return address. Please include your order number inside the return package so we can process it quickly.

Order Cancellations

Need to change or cancel an order? Email us within 24 hours of purchase and we will cancel and refund it in full. After 24 hours your order may already be processing, but reach out anyway — we will do our best to help.

Damaged or Defective Items

If your item arrives damaged or stops working as it should, email us a photo within 48 hours of delivery (or as soon as you notice the issue) and we will send a free replacement or a full refund — your choice. You will never pay to return a damaged or defective item.

Questions?

We are here to help: support@cloudskincare.store. We answer every email within 24 hours.